What can be done with CRM

CRM is a system that covers the entire process from the beginning of a sale to the after-sales services of a company that provides any sales or service and ensures the follow-up of this process.

While company managers use CRM solutions to manage the sales organization, measure sales performance and improve processes; sales teams use CRM to prepare proposals, track orders, access past sales and record all information and access this information in a short time whenever they wish.

Instead of customer information stored in emails, excel files and handwritten notes, information stored in a CRM in a certain order ensures that all employees of a company can access the necessary information whenever they need it.

When a customer of a company that uses CRM calls the office, even if the person who answers the phone does not know the customer, he or she can quickly access all records and continue to provide service, and record the customer's new requests in the CRM for his or her teammates to see.

When the whole team can see how customers are communicating with them, what products they buy, when they buy them and much more, it means increased collaboration and efficiency in companies.